Client Request Triage
Auto-classify inbound client requests by type and urgency, route to correct team — reduce response time.
Inside this workflow
Overview
**What it automates:** Client sends request (email, form, Slack) → OpenAI classifies: type (question/bug/feature/billing), urgency (low/med/high), best team to handle → routed to correct Slack channel with full context. **Business outcome:** Unrouted requests get lost or duplicate-handled. This workflow ensures every request hits the right team fast. **Apps & nodes:** Webhook or email trigger, OpenAI (classification), Slack (routing) **Setup (3 steps):** 1. Create webhook or email integration 2. Add OpenAI API key 3. Connect Slack and map team channels **Difficulty:** Beginner (10 min setup) | **Credentials:** OpenAI, Slack
What's included
Quickstart
- 01
Download the JSON
With an active Library Pass, download the workflow file right from this page or your dashboard.
- 02
Import into n8n
Choose Import from File and select the downloaded JSON. The full agent graph appears, ready to configure.
- 03
Plug in credentials
Each integration node prompts for credentials on first run. The setup guide lists every credential the agent expects.
- 04
Activate and test
Run once with sample input, confirm the expected output, then flip the activate toggle.
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