Support Ticket Triage
New tickets come in by webhook → an LLM classifies category and severity → a summary routes to the right Slack channel.
Overview
Webhook (new ticket) → an OpenAI step that returns JSON with category, severity, and a one-sentence summary → Slack message to your support channel. Wire your help desk to the webhook, connect OpenAI and Slack, and extend the routing logic per category as you grow.
What's included
Quickstart
- 01
Download the JSON
With an active Library Pass, download the workflow file right from this page or your dashboard.
- 02
Import into n8n
Choose Import from File and select the downloaded JSON. The full agent graph appears, ready to configure.
- 03
Plug in credentials
Each integration node prompts for credentials on first run. The setup guide lists every credential the agent expects.
- 04
Activate and test
Run once with sample input, confirm the expected output, then flip the activate toggle.
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